Credit card account servicing and management unavailable

Incident Report for OnePay

Resolved

This incident has been resolved.

Posted Feb 15, 2026 - 11:37 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 15, 2026 - 11:35 EST

Identified

The issue has been identified and we are working on the fix

Posted Feb 15, 2026 - 11:08 EST

Update

You can continue to use your CashRewards Card and Spend Card for purchases. Account management features in the app are temporarily unavailable.

Posted Feb 15, 2026 - 10:48 EST

Investigating

We are currently investigating this issue.

Posted Feb 15, 2026 - 10:37 EST

This incident affected: OnePay CashRewards Card.

OnePay is a financial technology company, not a bank. Loans through OneProgress Services LLC (NMLS ID 2460509) and banking services through OnePay are provided by Coastal Community Bank or Lead Bank, Members FDIC. Approved deposit accounts are FDIC insured up to $250,000 per depositor through pass-through insurance at Coastal Community Bank or Lead Bank, Members FDIC, if certain conditions have been met. FDIC insurance applies to the failure of an FDIC-insured bank, not OnePay.

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